Refund and Returns Policy – Michigan Gas Company

At Michigan Gas Company, we prioritize your satisfaction and want to ensure that your shopping experience is seamless. Please review our Refund and Returns Policy below for all purchases made through our website.

1. Eligibility for Returns

Due to the nature of the products we sell, all cannabis products (weed, wax, edibles, hash, and prerolls) are final sale and cannot be returned or exchanged unless they meet the criteria outlined below.

Conditions for returns include:

  • Damaged Products: If your product arrives damaged or defective, you may qualify for a return or exchange. Please contact our customer service team within 7 days of receiving your order to report the issue.
  • Wrong Product Sent: If we have sent you the wrong item, we will accept the return and send the correct product upon verification.

2. Non-Returnable Items

For health and safety reasons, we do not accept returns on any opened or used products, including weed, wax, edibles, hash, and prerolls. Once opened, these products cannot be resold.

Non-returnable items include:

  • Cannabis products (weed, wax, edibles, hash, and prerolls)
  • Gift cards

3. Refund Process

Refunds will only be processed under the following conditions:

  • The product is found to be defective or damaged upon delivery.
  • An incorrect item was shipped to you.

Once your return is authorized, the refund will be processed to your original payment method within 7–10 business days. Please note that shipping costs are non-refundable.

4. How to Request a Return or Refund

To initiate a return or request a refund, please contact our Customer Support Team at [email address] or call

+000 000 000
within 7 days of receiving your order. Include the following details in your request:

  • Order number
  • Product(s) in question
  • A description of the issue or reason for the return
  • Photos of any damaged items (if applicable)

We will review your request and, if eligible, provide you with instructions on how to return the product.

5. Exchange Policy

We currently do not offer direct exchanges. If you receive an incorrect or damaged item, we will issue a refund, and you may place a new order for the correct product.

6. Shipping and Delivery

While we aim to ensure your products are delivered on time, we cannot be held responsible for delays caused by external shipping providers. If you experience an issue with your delivery, please reach out to us, and we will assist you in tracking the shipment.

Note: This policy is subject to local regulations and may vary depending on the nature of the product or changes in state law.